Welcome to Simple Renovations. These Terms of Service ("Terms") govern your use of our website and the services provided by Simple Renovations ("we," "our," or "us").
By accessing our website, submitting an estimate request, or engaging our services, you agree to these Terms.
1. OUR SERVICES
Simple Renovations provides junk removal, property cleanout, and property improvement services throughout Roanoke, Salem, Vinton, and surrounding Virginia communities.
Our services may include:
Residential junk removal and hauling.
Apartment and rental property cleanouts.
Eviction cleanouts.
Estate cleanouts.
Commercial property cleanouts.
Furniture and unwanted item removal.
Light demolition.
Property renovations and improvements.
Specific services are subject to availability, project requirements, applicable laws, and our agreement with the customer.
2. ESTIMATES AND PRICING
Customers may request estimates through our website, by phone, or through other available communication methods.
Estimates are based on the information provided by the customer and the anticipated scope of work.
Final pricing may change if the actual project differs from the original description, including the quantity, type, or condition of items, property access, labor requirements, or disposal requirements.
Any changes to the agreed-upon scope or pricing will be communicated to the customer for approval before additional work is performed.
Submitting an estimate request does not constitute a confirmed booking or guarantee service availability.
Estimates may be subject to an expiration date communicated at the time they are provided.
A project is considered scheduled once the scope of work, pricing, and scheduling arrangements have been agreed upon.
3. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
Providing accurate information about the requested services.
Identifying all items intended for removal.
Ensuring they have the legal authority or permission to authorize work at the property.
Identifying any hazardous, restricted, or potentially dangerous materials on the property.
Providing reasonable access to the work area.
Securing pets and notifying us of relevant property conditions or safety concerns.
Removing or identifying personal belongings, valuables, and items that are not intended for removal.
Simple Renovations is not responsible for items mistakenly identified or presented as unwanted items for removal by the customer.
4. JUNK REMOVAL AND DISPOSAL
For junk removal and cleanout services:
Customers must clearly identify the items they want removed.
We reserve the right to decline items that cannot legally or safely be transported, handled, or disposed of.
Hazardous materials, chemicals, certain electronics, regulated waste, and other restricted materials may require specialized disposal and may not be accepted.
All removed materials will be handled and disposed of in accordance with applicable laws and disposal requirements.
Ownership or authorization to remove property must be established by the customer before removal begins.
Once items have been removed and the agreed-upon service has been completed, Simple Renovations is not responsible for retrieving discarded items.
5. APARTMENT, EVICTION, AND ESTATE CLEANOUTS
For apartment, eviction, estate, and other property cleanout services:
The customer must have proper legal authority to authorize the removal of property.
Property owners, landlords, property managers, estate representatives, or other authorized parties are responsible for ensuring that required legal notices, permissions, and procedures have been satisfied.
Simple Renovations does not determine ownership of abandoned property or independently establish a customer's legal right to dispose of belongings.
Customers must identify any personal property that must be retained or excluded from removal.
We reserve the right to delay or decline work if authorization or legal permission is unclear.
6. LIGHT DEMOLITION AND PROPERTY RENOVATIONS
Property renovation and light demolition services are subject to an agreed-upon scope of work and project requirements.
Work will be limited to the services specifically agreed upon.
Additional work outside the original scope may require a separate estimate or written approval.
Customers must disclose known structural concerns, hazardous materials, water damage, electrical issues, plumbing issues, or other relevant property conditions.
Required permits, inspections, and approvals must be obtained before work begins, with responsibilities established in the applicable project agreement.
Work involving licensed trades or specialized contractors will only be performed when the necessary qualifications and legal requirements are satisfied.
For larger renovation or demolition projects, a separate written service agreement may be required.
7. PAYMENT TERMS
Payment terms will be communicated and agreed upon before services are performed.
Depending on the project, payment may be required upon completion, according to an agreed payment schedule, or in accordance with a separate written agreement.
Customers are responsible for paying all approved charges associated with the services provided.
Any additional charges must be communicated and approved before the additional work is performed.
8. CANCELLATIONS AND RESCHEDULING
We understand that schedules can change.
Customers should contact Simple Renovations as soon as possible if they need to cancel or reschedule a service appointment.
Any cancellation fees, deposits, or special scheduling conditions will be communicated and agreed upon before the service is scheduled.
Simple Renovations reserves the right to reschedule services due to weather, unsafe working conditions, equipment issues, or circumstances outside our reasonable control. We will make reasonable efforts to notify affected customers.
9. PROPERTY ACCESS AND WORK CONDITIONS
Customers are responsible for ensuring that Simple Renovations has reasonable access to the property and work area.
If access is restricted, conditions are unsafe, or the actual project substantially differs from the agreed-upon description, we may need to pause work, revise the estimate, or reschedule the project.
Any resulting changes in pricing or scope will be discussed with the customer before additional work proceeds.
10. LIMITATION OF LIABILITY
Simple Renovations will perform agreed-upon services with reasonable care and in accordance with applicable requirements.
To the extent permitted by law, we are not responsible for:
Pre-existing property damage or structural conditions.
Undisclosed hazards or unsafe property conditions.
Damage caused by inaccurate information or instructions provided by the customer.
Items that the customer authorized us to remove.
Delays caused by circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
11. WEBSITE USE
Information on this website is provided for general informational purposes.
We make reasonable efforts to keep website information accurate and current; however, service descriptions, availability, pricing, and other information may change.
Submitting information through our website does not automatically establish a service agreement or guarantee acceptance of a project.
12. PRIVACY
Information submitted through our website is handled in accordance with our Privacy Policy.
Simple Renovations does not sell or rent customer personal information.
For additional information about how we collect, use, and protect personal information, please review our Privacy Policy.
13. THIRD-PARTY SERVICES
Our website may use third-party services for website hosting, contact forms, communications, or other business operations.
Simple Renovations is not responsible for the independent terms, policies, or practices of third-party websites and services.
14. GOVERNING LAW
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.
Any disputes will be handled in accordance with applicable Virginia law and the jurisdiction of the appropriate courts.
15. CHANGES TO THESE TERMS
Simple Renovations reserves the right to update or modify these Terms as our business and services evolve.
Updated Terms will be posted on this website with a revised effective date.
Continued use of our website following the posting of updated Terms constitutes acceptance of the revised Terms to the extent permitted by law.
16. CONTACT INFORMATION
If you have questions about these Terms of Service or our business, please contact us.
